Zoom
Zoom
Overview
Overview
Overview
Zoom is a video communications company that affords its users video conferencing remotely using cloud-based computing. It is a Software as a Service (SaaS) that provides you a platform to hold online meetings.
Zoom is a video communications company that affords its users video conferencing remotely using cloud-based computing. It is a Software as a Service (SaaS) that provides you a platform to hold online meetings.
Zoom is a video communications company that affords its users video conferencing remotely using cloud-based computing. It is a Software as a Service (SaaS) that provides you a platform to hold online meetings.
Zoom is a video communications company that affords its users video conferencing remotely using cloud-based computing. It is a Software as a Service (SaaS) that provides you a platform to hold online meetings.
Zoom is a video communications company that affords its users video conferencing remotely using cloud-based computing. It is a Software as a Service (SaaS) that provides you a platform to hold online meetings.
What’s Not Working?
What’s Not Working?
What’s Not Working?
What’s Not Working?
The current Zoom desktop app is hard to navigate. Users struggle to find features because the labels are unclear and the layout is messy. The app also tries to serve both business and education users, but it doesn’t separate these needs, making it confusing for everyone.
The current Zoom desktop app is hard to navigate. Users struggle to find features because the labels are unclear and the layout is messy. The app also tries to serve both business and education users, but it doesn’t separate these needs, making it confusing for everyone.
The current Zoom desktop app is hard to navigate. Users struggle to find features because the labels are unclear and the layout is messy. The app also tries to serve both business and education users, but it doesn’t separate these needs, making it confusing for everyone.
The current Zoom desktop app is hard to navigate. Users struggle to find features because the labels are unclear and the layout is messy. The app also tries to serve both business and education users, but it doesn’t separate these needs, making it confusing for everyone.
The current Zoom desktop app is hard to navigate. Users struggle to find features because the labels are unclear and the layout is messy. The app also tries to serve both business and education users, but it doesn’t separate these needs, making it confusing for everyone.
Understanding the Problem
Understanding the Problem
Understanding the Problem
Understanding the Problem
Zoom is widely used in corporate and Education sector to conduct meetings and take classes. But is it easy to manage work on multiple platforms? Meeting on one and documents on other and inviting for meeting on mails or sharing links on WhatsApp. Joining meeting is also a long process.
As Education is going online and Work from home is normalized Zoom is playing a major role and its subscription is not very affordable. Even if subscription is expensive Zoom provides a lot of things with it but are people using it all ? No, Most people are using just to take meeting and paying price just to get rid off from 40 minutes time limit.
Zoom is widely used in corporate and Education sector to conduct meetings and take classes. But is it easy to manage work on multiple platforms? Meeting on one and documents on other and inviting for meeting on mails or sharing links on WhatsApp. Joining meeting is also a long process.
As Education is going online and Work from home is normalized Zoom is playing a major role and its subscription is not very affordable. Even if subscription is expensive Zoom provides a lot of things with it but are people using it all ? No, Most people are using just to take meeting and paying price just to get rid off from 40 minutes time limit.
Zoom is widely used in corporate and Education sector to conduct meetings and take classes. But is it easy to manage work on multiple platforms? Meeting on one and documents on other and inviting for meeting on mails or sharing links on WhatsApp. Joining meeting is also a long process.
As Education is going online and Work from home is normalized Zoom is playing a major role and its subscription is not very affordable. Even if subscription is expensive Zoom provides a lot of things with it but are people using it all ? No, Most people are using just to take meeting and paying price just to get rid off from 40 minutes time limit.
Zoom is widely used in corporate and Education sector to conduct meetings and take classes. But is it easy to manage work on multiple platforms? Meeting on one and documents on other and inviting for meeting on mails or sharing links on WhatsApp. Joining meeting is also a long process.
As Education is going online and Work from home is normalized Zoom is playing a major role and its subscription is not very affordable. Even if subscription is expensive Zoom provides a lot of things with it but are people using it all ? No, Most people are using just to take meeting and paying price just to get rid off from 40 minutes time limit.
Zoom is widely used in corporate and Education sector to conduct meetings and take classes. But is it easy to manage work on multiple platforms? Meeting on one and documents on other and inviting for meeting on mails or sharing links on WhatsApp. Joining meeting is also a long process.
As Education is going online and Work from home is normalized Zoom is playing a major role and its subscription is not very affordable. Even if subscription is expensive Zoom provides a lot of things with it but are people using it all ? No, Most people are using just to take meeting and paying price just to get rid off from 40 minutes time limit.
How we approached the problem
How we approached the problem
How we approached the problem
How we approached the problem
We started by understanding the zoom first, we went through the app and used every feature available so that we understand how zoom works and what all it has to offer apart from a video meeting and there was a lot of things that zoom has to offer and we saw that zoom is also offering multiple subscription plans based on needs. But we made some observation of our own like What feature are working and what features are not working, Was it easy to navigate and find what we were looking for.
After understanding Zoom we did a competitor analysis to see what all the other platforms are offering and how they work and in terms of features zoom was on top, Zoom is offering every available feature which is there for a video conferencing app.
We started by understanding the zoom first, we went through the app and used every feature available so that we understand how zoom works and what all it has to offer apart from a video meeting and there was a lot of things that zoom has to offer and we saw that zoom is also offering multiple subscription plans based on needs. But we made some observation of our own like What feature are working and what features are not working, Was it easy to navigate and find what we were looking for.
After understanding Zoom we did a competitor analysis to see what all the other platforms are offering and how they work and in terms of features zoom was on top, Zoom is offering every available feature which is there for a video conferencing app.
We started by understanding the zoom first, we went through the app and used every feature available so that we understand how zoom works and what all it has to offer apart from a video meeting and there was a lot of things that zoom has to offer and we saw that zoom is also offering multiple subscription plans based on needs. But we made some observation of our own like What feature are working and what features are not working, Was it easy to navigate and find what we were looking for.
After understanding Zoom we did a competitor analysis to see what all the other platforms are offering and how they work and in terms of features zoom was on top, Zoom is offering every available feature which is there for a video conferencing app.
We started by understanding the zoom first, we went through the app and used every feature available so that we understand how zoom works and what all it has to offer apart from a video meeting and there was a lot of things that zoom has to offer and we saw that zoom is also offering multiple subscription plans based on needs. But we made some observation of our own like What feature are working and what features are not working, Was it easy to navigate and find what we were looking for.
After understanding Zoom we did a competitor analysis to see what all the other platforms are offering and how they work and in terms of features zoom was on top, Zoom is offering every available feature which is there for a video conferencing app.
We started by understanding the zoom first, we went through the app and used every feature available so that we understand how zoom works and what all it has to offer apart from a video meeting and there was a lot of things that zoom has to offer and we saw that zoom is also offering multiple subscription plans based on needs. But we made some observation of our own like What feature are working and what features are not working, Was it easy to navigate and find what we were looking for.
After understanding Zoom we did a competitor analysis to see what all the other platforms are offering and how they work and in terms of features zoom was on top, Zoom is offering every available feature which is there for a video conferencing app.
Zoom is offering everything why are not people using it ?
Zoom is offering everything why are not people using it ?
Zoom is offering everything why are not people using it ?
Zoom is offering everything why are not people using it ?
It has a number of Integrated apps to work efficiently and collaboratively but still many people are using different apps and platforms. to understand the ‘why’ we started asking questions to know what is making them to not use zoom. So we Sent out a survey and there were total 39 participants
56.4% Students
7.7% Educators
35.9% Business/Job
After survey we took 10 interviews as well to understand the problem in detail we asked about the app that they were using and also about indirect competitors like WhatsApp, Discord and Instagram why they like it so we can understand their ‘want’ and we got a lot of insights and we identified the pain points -
Creating meeting and inviting people is a long task compared to other apps ( Google meet has a simple and short process to join meeting).
WhatsApp, Instagram and discord offers more flexibility and calling is much simpler.
Ui and color is very basic and old.
Zoom premium plans are expensive.
Users use multiple platform to manage work ( Educators usually share a google drive folder with students to get the submissions of assignments and create a new folder every time or they use google class room which again works in a similar way).
Can not change the name of recorded meeting which gets saved in zoom cloud storage and its hard to find particular session later.
Switch account works same as sign out. it does not give option to switch without signing out like Instagram does
Zoom is not beginner Friendly and is hard to navigate as it looks too technical.
It has a number of Integrated apps to work efficiently and collaboratively but still many people are using different apps and platforms. to understand the ‘why’ we started asking questions to know what is making them to not use zoom. So we Sent out a survey and there were total 39 participants
56.4% Students
7.7% Educators
35.9% Business/Job
After survey we took 10 interviews as well to understand the problem in detail we asked about the app that they were using and also about indirect competitors like WhatsApp, Discord and Instagram why they like it so we can understand their ‘want’ and we got a lot of insights and we identified the pain points -
Creating meeting and inviting people is a long task compared to other apps ( Google meet has a simple and short process to join meeting).
WhatsApp, Instagram and discord offers more flexibility and calling is much simpler.
Ui and color is very basic and old.
Zoom premium plans are expensive.
Users use multiple platform to manage work ( Educators usually share a google drive folder with students to get the submissions of assignments and create a new folder every time or they use google class room which again works in a similar way).
Can not change the name of recorded meeting which gets saved in zoom cloud storage and its hard to find particular session later.
Switch account works same as sign out. it does not give option to switch without signing out like Instagram does
Zoom is not beginner Friendly and is hard to navigate as it looks too technical.
It has a number of Integrated apps to work efficiently and collaboratively but still many people are using different apps and platforms. to understand the ‘why’ we started asking questions to know what is making them to not use zoom. So we Sent out a survey and there were total 39 participants
56.4% Students
7.7% Educators
35.9% Business/Job
After survey we took 10 interviews as well to understand the problem in detail we asked about the app that they were using and also about indirect competitors like WhatsApp, Discord and Instagram why they like it so we can understand their ‘want’ and we got a lot of insights and we identified the pain points -
Creating meeting and inviting people is a long task compared to other apps ( Google meet has a simple and short process to join meeting).
WhatsApp, Instagram and discord offers more flexibility and calling is much simpler.
Ui and color is very basic and old.
Zoom premium plans are expensive.
Users use multiple platform to manage work ( Educators usually share a google drive folder with students to get the submissions of assignments and create a new folder every time or they use google class room which again works in a similar way).
Can not change the name of recorded meeting which gets saved in zoom cloud storage and its hard to find particular session later.
Switch account works same as sign out. it does not give option to switch without signing out like Instagram does
Zoom is not beginner Friendly and is hard to navigate as it looks too technical.
It has a number of Integrated apps to work efficiently and collaboratively but still many people are using different apps and platforms. to understand the ‘why’ we started asking questions to know what is making them to not use zoom. So we Sent out a survey and there were total 39 participants
56.4% Students
7.7% Educators
35.9% Business/Job
After survey we took 10 interviews as well to understand the problem in detail we asked about the app that they were using and also about indirect competitors like WhatsApp, Discord and Instagram why they like it so we can understand their ‘want’ and we got a lot of insights and we identified the pain points -
Creating meeting and inviting people is a long task compared to other apps ( Google meet has a simple and short process to join meeting).
WhatsApp, Instagram and discord offers more flexibility and calling is much simpler.
Ui and color is very basic and old.
Zoom premium plans are expensive.
Users use multiple platform to manage work ( Educators usually share a google drive folder with students to get the submissions of assignments and create a new folder every time or they use google class room which again works in a similar way).
Can not change the name of recorded meeting which gets saved in zoom cloud storage and its hard to find particular session later.
Switch account works same as sign out. it does not give option to switch without signing out like Instagram does
Zoom is not beginner Friendly and is hard to navigate as it looks too technical.
It has a number of Integrated apps to work efficiently and collaboratively but still many people are using different apps and platforms. to understand the ‘why’ we started asking questions to know what is making them to not use zoom. So we Sent out a survey and there were total 39 participants
56.4% Students
7.7% Educators
35.9% Business/Job
After survey we took 10 interviews as well to understand the problem in detail we asked about the app that they were using and also about indirect competitors like WhatsApp, Discord and Instagram why they like it so we can understand their ‘want’ and we got a lot of insights and we identified the pain points -
Creating meeting and inviting people is a long task compared to other apps ( Google meet has a simple and short process to join meeting).
WhatsApp, Instagram and discord offers more flexibility and calling is much simpler.
Ui and color is very basic and old.
Zoom premium plans are expensive.
Users use multiple platform to manage work ( Educators usually share a google drive folder with students to get the submissions of assignments and create a new folder every time or they use google class room which again works in a similar way).
Can not change the name of recorded meeting which gets saved in zoom cloud storage and its hard to find particular session later.
Switch account works same as sign out. it does not give option to switch without signing out like Instagram does
Zoom is not beginner Friendly and is hard to navigate as it looks too technical.
This is what it comes down to
This is what it comes down to
This is what it comes down to
This is what it comes down to
The basic need for educators and students was easy and better management. They Were frustrated with
Often submit the homework/assignment late because can’t find the Google drive link/Folder.
Don’t remember what feedback teacher gave and what changes were suggested.
Loose the track of what all work is done and submitted and what is Pending.
Looks too technical.
Their goals were-
Want more engaging And Easy UI.
Students don’t want to search WhatsApp groups and Want to find study resources easily.
Teachers don’t want to share link everyday on a messaging app(WhatsApp/Discord).
Teachers don’t want to call/Video call students to provide feedback or suggest changes in the project/Assignment.
The basic need for educators and students was easy and better management. They Were frustrated with
Often submit the homework/assignment late because can’t find the Google drive link/Folder.
Don’t remember what feedback teacher gave and what changes were suggested.
Loose the track of what all work is done and submitted and what is Pending.
Looks too technical.
Their goals were-
Want more engaging And Easy UI.
Students don’t want to search WhatsApp groups and Want to find study resources easily.
Teachers don’t want to share link everyday on a messaging app(WhatsApp/Discord).
Teachers don’t want to call/Video call students to provide feedback or suggest changes in the project/Assignment.
The basic need for educators and students was easy and better management. They Were frustrated with
Often submit the homework/assignment late because can’t find the Google drive link/Folder.
Don’t remember what feedback teacher gave and what changes were suggested.
Loose the track of what all work is done and submitted and what is Pending.
Looks too technical.
Their goals were-
Want more engaging And Easy UI.
Students don’t want to search WhatsApp groups and Want to find study resources easily.
Teachers don’t want to share link everyday on a messaging app(WhatsApp/Discord).
Teachers don’t want to call/Video call students to provide feedback or suggest changes in the project/Assignment.
The basic need for educators and students was easy and better management. They Were frustrated with
Often submit the homework/assignment late because can’t find the Google drive link/Folder.
Don’t remember what feedback teacher gave and what changes were suggested.
Loose the track of what all work is done and submitted and what is Pending.
Looks too technical.
Their goals were-
Want more engaging And Easy UI.
Students don’t want to search WhatsApp groups and Want to find study resources easily.
Teachers don’t want to share link everyday on a messaging app(WhatsApp/Discord).
Teachers don’t want to call/Video call students to provide feedback or suggest changes in the project/Assignment.
The basic need for educators and students was easy and better management. They Were frustrated with
Often submit the homework/assignment late because can’t find the Google drive link/Folder.
Don’t remember what feedback teacher gave and what changes were suggested.
Loose the track of what all work is done and submitted and what is Pending.
Looks too technical.
Their goals were-
Want more engaging And Easy UI.
Students don’t want to search WhatsApp groups and Want to find study resources easily.
Teachers don’t want to share link everyday on a messaging app(WhatsApp/Discord).
Teachers don’t want to call/Video call students to provide feedback or suggest changes in the project/Assignment.
The basic need for Corporate people was more efficiency in work. They Were frustrated with
Creating meeting and sharing link Process is Time consuming.
Joining meeting Process is lengthy as it opens browser first then ask to open zoom.
Has to use different notes taking app while in the meeting.
Freelancers or contract workers works with different clients and companies and every time they have to attend a meeting they have to sign out and sign in with different account given by company.
Their goals were-
Easy meeting joining process.
Wants button like Raise hand and invite people on the glance.
Wants to Change name of recording to find them easily later.
Want cheaper subscription plans.
The basic need for Corporate people was more efficiency in work. They Were frustrated with
Creating meeting and sharing link Process is Time consuming.
Joining meeting Process is lengthy as it opens browser first then ask to open zoom.
Has to use different notes taking app while in the meeting.
Freelancers or contract workers works with different clients and companies and every time they have to attend a meeting they have to sign out and sign in with different account given by company.
Their goals were-
Easy meeting joining process.
Wants button like Raise hand and invite people on the glance.
Wants to Change name of recording to find them easily later.
Want cheaper subscription plans.
The basic need for Corporate people was more efficiency in work. They Were frustrated with
Creating meeting and sharing link Process is Time consuming.
Joining meeting Process is lengthy as it opens browser first then ask to open zoom.
Has to use different notes taking app while in the meeting.
Freelancers or contract workers works with different clients and companies and every time they have to attend a meeting they have to sign out and sign in with different account given by company.
Their goals were-
Easy meeting joining process.
Wants button like Raise hand and invite people on the glance.
Wants to Change name of recording to find them easily later.
Want cheaper subscription plans.
The basic need for Corporate people was more efficiency in work. They Were frustrated with
Creating meeting and sharing link Process is Time consuming.
Joining meeting Process is lengthy as it opens browser first then ask to open zoom.
Has to use different notes taking app while in the meeting.
Freelancers or contract workers works with different clients and companies and every time they have to attend a meeting they have to sign out and sign in with different account given by company.
Their goals were-
Easy meeting joining process.
Wants button like Raise hand and invite people on the glance.
Wants to Change name of recording to find them easily later.
Want cheaper subscription plans.
The basic need for Corporate people was more efficiency in work. They Were frustrated with
Creating meeting and sharing link Process is Time consuming.
Joining meeting Process is lengthy as it opens browser first then ask to open zoom.
Has to use different notes taking app while in the meeting.
Freelancers or contract workers works with different clients and companies and every time they have to attend a meeting they have to sign out and sign in with different account given by company.
Their goals were-
Easy meeting joining process.
Wants button like Raise hand and invite people on the glance.
Wants to Change name of recording to find them easily later.
Want cheaper subscription plans.
With all the information we got questions
With all the information we got questions
With all the information we got questions
With all the information we got questions
How might we improve the efficiency and Management in the app ?
How might we Make the joining process easy ?
How Might we Improve The UI and make it more informative ?
How might we Create different spaces for different purposes ?
How might we improve the efficiency and Management in the app ?
How might we Make the joining process easy ?
How Might we Improve The UI and make it more informative ?
How might we Create different spaces for different purposes ?
How might we improve the efficiency and Management in the app ?
How might we Make the joining process easy ?
How Might we Improve The UI and make it more informative ?
How might we Create different spaces for different purposes ?
How might we improve the efficiency and Management in the app ?
How might we Make the joining process easy ?
How Might we Improve The UI and make it more informative ?
How might we Create different spaces for different purposes ?
How might we improve the efficiency and Management in the app ?
How might we Make the joining process easy ?
How Might we Improve The UI and make it more informative ?
How might we Create different spaces for different purposes ?
We scratched our head and messed up our Figma file
We scratched our head and messed up our Figma file
We scratched our head and messed up our Figma file
We scratched our head and messed up our Figma file
There was a lot of iteration even for a single screen and it was really challenging to simplify many features and change the ui and its color. We started to experimenting with colors But we didn’t want to create a new brand identity so we stuck with blue but we played around with Hue in the range of blue and created multiple tints and shades.
There was a lot of iteration even for a single screen and it was really challenging to simplify many features and change the ui and its color. We started to experimenting with colors But we didn’t want to create a new brand identity so we stuck with blue but we played around with Hue in the range of blue and created multiple tints and shades.
There was a lot of iteration even for a single screen and it was really challenging to simplify many features and change the ui and its color. We started to experimenting with colors But we didn’t want to create a new brand identity so we stuck with blue but we played around with Hue in the range of blue and created multiple tints and shades.
There was a lot of iteration even for a single screen and it was really challenging to simplify many features and change the ui and its color. We started to experimenting with colors But we didn’t want to create a new brand identity so we stuck with blue but we played around with Hue in the range of blue and created multiple tints and shades.
There was a lot of iteration even for a single screen and it was really challenging to simplify many features and change the ui and its color. We started to experimenting with colors But we didn’t want to create a new brand identity so we stuck with blue but we played around with Hue in the range of blue and created multiple tints and shades.
Let’s see what we made
Let’s see what we made
Let’s see what we made
Let’s see what we made
We divided the Zoom in three spaces Personal, Business and Education as there were 2 specific use case. Majority of our audience using zoom is from education sector followed by corporate to give them more efficiency and management we created these spaces for them. We also refined features Like switch account, chat and meeting section with one added feature of taking notes.
We divided the Zoom in three spaces Personal, Business and Education as there were 2 specific use case. Majority of our audience using zoom is from education sector followed by corporate to give them more efficiency and management we created these spaces for them. We also refined features Like switch account, chat and meeting section with one added feature of taking notes.
We divided the Zoom in three spaces Personal, Business and Education as there were 2 specific use case. Majority of our audience using zoom is from education sector followed by corporate to give them more efficiency and management we created these spaces for them. We also refined features Like switch account, chat and meeting section with one added feature of taking notes.
We divided the Zoom in three spaces Personal, Business and Education as there were 2 specific use case. Majority of our audience using zoom is from education sector followed by corporate to give them more efficiency and management we created these spaces for them. We also refined features Like switch account, chat and meeting section with one added feature of taking notes.
We divided the Zoom in three spaces Personal, Business and Education as there were 2 specific use case. Majority of our audience using zoom is from education sector followed by corporate to give them more efficiency and management we created these spaces for them. We also refined features Like switch account, chat and meeting section with one added feature of taking notes.
Home Screen (Old)
Home Screen (Old)
Home Screen (Old)
Home Screen (Old)
Navigation is at the top mixed with other elements.
Chat label says Team chat which is slightly confusing.
Share screen button works same as join.
A lot of white space and small CTA’s.
Setting icon just placed in the corner which exist already if we click on profile icon or could be placed near profile icon as well.
Navigation is at the top mixed with other elements.
Chat label says Team chat which is slightly confusing.
Share screen button works same as join.
A lot of white space and small CTA’s.
Setting icon just placed in the corner which exist already if we click on profile icon or could be placed near profile icon as well.
Navigation is at the top mixed with other elements.
Chat label says Team chat which is slightly confusing.
Share screen button works same as join.
A lot of white space and small CTA’s.
Setting icon just placed in the corner which exist already if we click on profile icon or could be placed near profile icon as well.
Navigation is at the top mixed with other elements.
Chat label says Team chat which is slightly confusing.
Share screen button works same as join.
A lot of white space and small CTA’s.
Setting icon just placed in the corner which exist already if we click on profile icon or could be placed near profile icon as well.
Navigation is at the top mixed with other elements.
Chat label says Team chat which is slightly confusing.
Share screen button works same as join.
A lot of white space and small CTA’s.
Setting icon just placed in the corner which exist already if we click on profile icon or could be placed near profile icon as well.
Home Screen (New)
Home Screen (New)
Home Screen (New)
Home Screen (New)
Navigation moved to left side with Dedicated section with better contrast, visibility and copy.
Removed Share screen button as it had no separate function.
Divided Calendar into 2 separate components. Schedule meeting attached to calendar and scheduled meeting are shown separately for better visibility and to balance the Design.
Removed the setting icon that was placed in the corner.
Navigation moved to left side with Dedicated section with better contrast, visibility and copy.
Removed Share screen button as it had no separate function.
Divided Calendar into 2 separate components. Schedule meeting attached to calendar and scheduled meeting are shown separately for better visibility and to balance the Design.
Removed the setting icon that was placed in the corner.
Navigation moved to left side with Dedicated section with better contrast, visibility and copy.
Removed Share screen button as it had no separate function.
Divided Calendar into 2 separate components. Schedule meeting attached to calendar and scheduled meeting are shown separately for better visibility and to balance the Design.
Removed the setting icon that was placed in the corner.
Navigation moved to left side with Dedicated section with better contrast, visibility and copy.
Removed Share screen button as it had no separate function.
Divided Calendar into 2 separate components. Schedule meeting attached to calendar and scheduled meeting are shown separately for better visibility and to balance the Design.
Removed the setting icon that was placed in the corner.
Navigation moved to left side with Dedicated section with better contrast, visibility and copy.
Removed Share screen button as it had no separate function.
Divided Calendar into 2 separate components. Schedule meeting attached to calendar and scheduled meeting are shown separately for better visibility and to balance the Design.
Removed the setting icon that was placed in the corner.
Chat (Old)
Chat (Old)
Chat (Old)
Chat (Old)
If we look at the left side everything is confusing. So many labels that might overwhelm users as missed calls, apps and there is no clear way to add a contacts,
Contact requests only show request made by people who wants to add you so how can actually users add another user?
The label in the top navigation says team chat but now clear indication how to chat in team or group.
Missed Calls serve no purpose here as there is no option to make a video or voice call in the chat.
To see recent chats which is the main purpose of chat is hidden below.
So many options below message typing section which creates great possibilities of wrong clicks and send button is hardly clickable because of really small size.
If we look at the left side everything is confusing. So many labels that might overwhelm users as missed calls, apps and there is no clear way to add a contacts,
Contact requests only show request made by people who wants to add you so how can actually users add another user?
The label in the top navigation says team chat but now clear indication how to chat in team or group.
Missed Calls serve no purpose here as there is no option to make a video or voice call in the chat.
To see recent chats which is the main purpose of chat is hidden below.
So many options below message typing section which creates great possibilities of wrong clicks and send button is hardly clickable because of really small size.
If we look at the left side everything is confusing. So many labels that might overwhelm users as missed calls, apps and there is no clear way to add a contacts,
Contact requests only show request made by people who wants to add you so how can actually users add another user?
The label in the top navigation says team chat but now clear indication how to chat in team or group.
Missed Calls serve no purpose here as there is no option to make a video or voice call in the chat.
To see recent chats which is the main purpose of chat is hidden below.
So many options below message typing section which creates great possibilities of wrong clicks and send button is hardly clickable because of really small size.
If we look at the left side everything is confusing. So many labels that might overwhelm users as missed calls, apps and there is no clear way to add a contacts,
Contact requests only show request made by people who wants to add you so how can actually users add another user?
The label in the top navigation says team chat but now clear indication how to chat in team or group.
Missed Calls serve no purpose here as there is no option to make a video or voice call in the chat.
To see recent chats which is the main purpose of chat is hidden below.
So many options below message typing section which creates great possibilities of wrong clicks and send button is hardly clickable because of really small size.
If we look at the left side everything is confusing. So many labels that might overwhelm users as missed calls, apps and there is no clear way to add a contacts,
Contact requests only show request made by people who wants to add you so how can actually users add another user?
The label in the top navigation says team chat but now clear indication how to chat in team or group.
Missed Calls serve no purpose here as there is no option to make a video or voice call in the chat.
To see recent chats which is the main purpose of chat is hidden below.
So many options below message typing section which creates great possibilities of wrong clicks and send button is hardly clickable because of really small size.
Chat (New)
Chat (New)
Chat (New)
Chat (New)
As most people are familiar with WhatsApp desktop and many use discord as well to communicate we took inspiration for those apps and designed the interface in a way that people are already familiar with.
Dedicated left section for all recent chats to easily check messages and switch between chats.
Right section was inspired by discord to show all the available contacts without any extra clicks and a clear button to add more contacts.
All the extra options below message typing area combined and given a dedicated button of plus to add media or attach files. Send button size big enough to click easily with additional GIF option
As most people are familiar with WhatsApp desktop and many use discord as well to communicate we took inspiration for those apps and designed the interface in a way that people are already familiar with.
Dedicated left section for all recent chats to easily check messages and switch between chats.
Right section was inspired by discord to show all the available contacts without any extra clicks and a clear button to add more contacts.
All the extra options below message typing area combined and given a dedicated button of plus to add media or attach files. Send button size big enough to click easily with additional GIF option
As most people are familiar with WhatsApp desktop and many use discord as well to communicate we took inspiration for those apps and designed the interface in a way that people are already familiar with.
Dedicated left section for all recent chats to easily check messages and switch between chats.
Right section was inspired by discord to show all the available contacts without any extra clicks and a clear button to add more contacts.
All the extra options below message typing area combined and given a dedicated button of plus to add media or attach files. Send button size big enough to click easily with additional GIF option
As most people are familiar with WhatsApp desktop and many use discord as well to communicate we took inspiration for those apps and designed the interface in a way that people are already familiar with.
Dedicated left section for all recent chats to easily check messages and switch between chats.
Right section was inspired by discord to show all the available contacts without any extra clicks and a clear button to add more contacts.
All the extra options below message typing area combined and given a dedicated button of plus to add media or attach files. Send button size big enough to click easily with additional GIF option
As most people are familiar with WhatsApp desktop and many use discord as well to communicate we took inspiration for those apps and designed the interface in a way that people are already familiar with.
Dedicated left section for all recent chats to easily check messages and switch between chats.
Right section was inspired by discord to show all the available contacts without any extra clicks and a clear button to add more contacts.
All the extra options below message typing area combined and given a dedicated button of plus to add media or attach files. Send button size big enough to click easily with additional GIF option
Business Profile
Business Profile
Business Profile
Business Profile
User can switch to business profile simply from the drop down in the menu
User can switch to business profile simply from the drop down in the menu
User can switch to business profile simply from the drop down in the menu
User can switch to business profile simply from the drop down in the menu
User can switch to business profile simply from the drop down in the menu
Business Home
Business Home
Business Home
Business Home
This is from a employee perspective. Manager level or senior level people in the organization can add people in the dedicated team by their email, once the user has been added there is no need to share link of meeting as this section will work as how groups on WhatsApp or Instagram work.
A meeting id will be set when team will be created as same meeting id/link can be used multiple times there is no need to create new every day, which can be simply used by clicking on start meeting and join meeting once the meeting is started employee can directly click on join meeting the person will enter in the meeting. without any additional steps.
Additionally as work from home is normalized and many companies are following it so if a new employee joins that person will know about who all are in the team who is senior and manager from the section on the right without asking anyone
This is from a employee perspective. Manager level or senior level people in the organization can add people in the dedicated team by their email, once the user has been added there is no need to share link of meeting as this section will work as how groups on WhatsApp or Instagram work.
A meeting id will be set when team will be created as same meeting id/link can be used multiple times there is no need to create new every day, which can be simply used by clicking on start meeting and join meeting once the meeting is started employee can directly click on join meeting the person will enter in the meeting. without any additional steps.
Additionally as work from home is normalized and many companies are following it so if a new employee joins that person will know about who all are in the team who is senior and manager from the section on the right without asking anyone
This is from a employee perspective. Manager level or senior level people in the organization can add people in the dedicated team by their email, once the user has been added there is no need to share link of meeting as this section will work as how groups on WhatsApp or Instagram work.
A meeting id will be set when team will be created as same meeting id/link can be used multiple times there is no need to create new every day, which can be simply used by clicking on start meeting and join meeting once the meeting is started employee can directly click on join meeting the person will enter in the meeting. without any additional steps.
Additionally as work from home is normalized and many companies are following it so if a new employee joins that person will know about who all are in the team who is senior and manager from the section on the right without asking anyone
This is from a employee perspective. Manager level or senior level people in the organization can add people in the dedicated team by their email, once the user has been added there is no need to share link of meeting as this section will work as how groups on WhatsApp or Instagram work.
A meeting id will be set when team will be created as same meeting id/link can be used multiple times there is no need to create new every day, which can be simply used by clicking on start meeting and join meeting once the meeting is started employee can directly click on join meeting the person will enter in the meeting. without any additional steps.
Additionally as work from home is normalized and many companies are following it so if a new employee joins that person will know about who all are in the team who is senior and manager from the section on the right without asking anyone
This is from a employee perspective. Manager level or senior level people in the organization can add people in the dedicated team by their email, once the user has been added there is no need to share link of meeting as this section will work as how groups on WhatsApp or Instagram work.
A meeting id will be set when team will be created as same meeting id/link can be used multiple times there is no need to create new every day, which can be simply used by clicking on start meeting and join meeting once the meeting is started employee can directly click on join meeting the person will enter in the meeting. without any additional steps.
Additionally as work from home is normalized and many companies are following it so if a new employee joins that person will know about who all are in the team who is senior and manager from the section on the right without asking anyone
Education Home
Education Home
Education Home
Education Home
Education profile can be accessed with the same steps as switching to business profile.
This is from students perspective.
For the Home screen we created a simple and short dashboard for students where they can track their progress, check homework, see announcements and also see the feedback from teachers
Education profile can be accessed with the same steps as switching to business profile.
This is from students perspective.
For the Home screen we created a simple and short dashboard for students where they can track their progress, check homework, see announcements and also see the feedback from teachers
Education profile can be accessed with the same steps as switching to business profile.
This is from students perspective.
For the Home screen we created a simple and short dashboard for students where they can track their progress, check homework, see announcements and also see the feedback from teachers
Education profile can be accessed with the same steps as switching to business profile.
This is from students perspective.
For the Home screen we created a simple and short dashboard for students where they can track their progress, check homework, see announcements and also see the feedback from teachers
Education profile can be accessed with the same steps as switching to business profile.
This is from students perspective.
For the Home screen we created a simple and short dashboard for students where they can track their progress, check homework, see announcements and also see the feedback from teachers
Class Section
Class Section
Class Section
Class Section
On the left side Students can see all the class they have enrolled in other than school. This section will also work on the same concept as business one to join class without sharing link.
Class timings are fixed and only teachers can start a class we removed the start meeting option for student instead we gave another space called subjects and on the right side students can see all their classmate and communicate with them.
On the left side Students can see all the class they have enrolled in other than school. This section will also work on the same concept as business one to join class without sharing link.
Class timings are fixed and only teachers can start a class we removed the start meeting option for student instead we gave another space called subjects and on the right side students can see all their classmate and communicate with them.
On the left side Students can see all the class they have enrolled in other than school. This section will also work on the same concept as business one to join class without sharing link.
Class timings are fixed and only teachers can start a class we removed the start meeting option for student instead we gave another space called subjects and on the right side students can see all their classmate and communicate with them.
On the left side Students can see all the class they have enrolled in other than school. This section will also work on the same concept as business one to join class without sharing link.
Class timings are fixed and only teachers can start a class we removed the start meeting option for student instead we gave another space called subjects and on the right side students can see all their classmate and communicate with them.
Subject Section
Subject Section
Subject Section
Subject Section
Students can see all the homework of a particular subject and resources like YouTube videos or google website etc. as well
Students can see all the homework of a particular subject and resources like YouTube videos or google website etc. as well
Students can see all the homework of a particular subject and resources like YouTube videos or google website etc. as well
Students can see all the homework of a particular subject and resources like YouTube videos or google website etc. as well
Students can see all the homework of a particular subject and resources like YouTube videos or google website etc. as well
In Meeting screen
In Meeting screen
In Meeting screen
In Meeting screen
Raise hand feature has been moved out from the inside of Reaction button and as we observed the users none of them use reactions they only use raise hand option so we remove reaction button and added an extra feature called notes beside raise hand.
So that when in meeting users can take notes without opening any other app and all the notes will be show in the meeting section.
Raise hand feature has been moved out from the inside of Reaction button and as we observed the users none of them use reactions they only use raise hand option so we remove reaction button and added an extra feature called notes beside raise hand.
So that when in meeting users can take notes without opening any other app and all the notes will be show in the meeting section.
Raise hand feature has been moved out from the inside of Reaction button and as we observed the users none of them use reactions they only use raise hand option so we remove reaction button and added an extra feature called notes beside raise hand.
So that when in meeting users can take notes without opening any other app and all the notes will be show in the meeting section.
Raise hand feature has been moved out from the inside of Reaction button and as we observed the users none of them use reactions they only use raise hand option so we remove reaction button and added an extra feature called notes beside raise hand.
So that when in meeting users can take notes without opening any other app and all the notes will be show in the meeting section.
Raise hand feature has been moved out from the inside of Reaction button and as we observed the users none of them use reactions they only use raise hand option so we remove reaction button and added an extra feature called notes beside raise hand.
So that when in meeting users can take notes without opening any other app and all the notes will be show in the meeting section.
Meeting Section
Meeting Section
Meeting Section
Meeting Section
Introduced rename option for the recorded session to make it easy for users to find it anytime.
Introduced rename option for the recorded session to make it easy for users to find it anytime.
Introduced rename option for the recorded session to make it easy for users to find it anytime.
Introduced rename option for the recorded session to make it easy for users to find it anytime.
Introduced rename option for the recorded session to make it easy for users to find it anytime.
And that’s the wrap for this case study.
And that’s the wrap for this case study.